DAR ES SALAAM WATER AND SEWERAGE AUTHORITY


Mission and Vision

Introduction
Dar es Salaam Water and Sewerage Authority is the authority with a mandate of supplying water services and removal of sewerage services at Dar es Salaam region and part of coastal Region (Kibaha and Bagamoyo).

Our Vision

A center of excellence in water supply and sewerage service regional and internationally.

Our Mission

To provide quality, reliable and affordable water and sewerage service exceeding customer expectation.

OBJECTIVES:
1. Efficiency in service delivery improved.
2. Water service provision (water service coverage) in the DAWASA service area improved.
3. Access to sanitation service in the DAWASA service area improved.
4. Corruption combating strategy established and enforced.
5. New HIV/AIDS infections reduced HIV services provision improved and non-communicable disease reduced.
6. Customer care service improved.
7. Working environment and staff welfare improved.

CORE VALUES:
1. Efficiency and effectiveness in service delivery.
2. Integrity and quality in service delivery.
3. Customer focus.
4. Commitment to customers.
5. Consideration for the poor.
6. Transparency, trust and honesty.
7. Accountability and responsibility.

Our customer is Our employment.

Requirements for connecting to DAWASA services
1. Letter from the ward council
2. Application letter addressed to DAWASA branch Office
3. Two Passport size pictures
Then visit the nearest DAWASA office to process your application.

Water conservation Tips
1. Check all faucets, pipes and toilets for leaks.
2. Install water saving showerheads and ultra-low-flush toilets.
3. Take shorter showers.
4. Never use your toilet as a wastebasket.
5. Turn off the water while brushing your teeth or shaving.

Frequently Asked Questions (FAQ's)

What is the price of a single unit?
What is the difference between DAWASA and DAWASA?
What are the DAWASA new connection procedures/process?

Dar es Salaam Water and Sewerage Authority (DAWASA)
Ministry of Water and Irrigation (MOWI)
Energy and Water Utilities Regulatory Authority (EWURA)

Affordable Water to all Residents in Dar and Coastal regions

We are committed to provide Quality Water

Providing Quality services is our supreme

We are keen to provide safe, clean and affordable Water