VISION AND MISSION STATEMENTS

In line with the general mandate, then and Mission statements adopted in this Three Years Business Plan period 2024/25-2026/27 are:

VISION STATEMENT

"A customer-centered Authority delivering sustainable water supply and sanitation services to everyone, at all times."

MISSION STATEMENT

"To provide high-quality, reliable, and affordable water supply and sanitation services that exceed customer expectations through innovation, digital systems, and a culture of continuous service improvement."

CORE VALUES

As articulated in the DAWASA Strategic Plan, to achieve the mission, 6 core values have been

set out as follows: -

i. Humanity (Respect for Human Dignity)

ii. Integrity in Action

iii. Transparency and Accountability for Results

iv. Innovation

V. Collaboration and Teamwork

vi. Customer First